Primary Health Care Sector

Caritas Jordan’s Primary Health Care (PHC) Sector is a vital arm of its humanitarian mission, committed to delivering accessible, high-quality health services to vulnerable populations, including refugees from all nationalities, migrants, and vulnerable Jordanians. Grounded in the principles of dignity, equity, and compassion, the PHC sector plays a central role in promoting community well-being and resilience.

Who We Serve

We focus on individuals and families who face barriers to accessing the national health system—particularly refugees from all nationalities “Syria, Iraq, Sudan, and Yemen,,,,” as well as low-income Jordanians. Our culturally sensitive and patient-centered approach ensures that everyone receives respectful and effective care, regardless of nationality, religion, or legal status.

Impact and Reach

Each year, Caritas Jordan’s health programs support thousands patients. Our commitment to continuous training, strategic partnerships with the Ministry of Health and international agencies, and a strong referral system helps provide both immediate care and long-term health solutions.

Our Vision

To be a model of inclusive, community-based primary health care that promotes dignity, health equity, and social justice across Jordan.

Key Activities:

Caritas Jordan provides holistic health care system through a network of clinics and mobile medical units strategically located across the country. These services include:

Ø  Primary healthcare services:

Primary health clinics are the first level of beneficiaries’ services in CJ, where diagnosis, first aid treatment, health education, disease prevention and cure are provided by General Practitioners (GPs) and skilled nurses. Services are provided regularly free of charge for extremely vulnerable individuals. However, there is an issue in availability of medicine especially for under five children and elderly.  

Ø  Secondary health care services: which is the second level of health care; patients are referred to a higher level of care. This could be:

·        Secondary Health Care/Outpatient services that include specialists’ consultations, laboratories tests, radiology, and medication, and/or

·       Secondary Health Care/Inpatient services that include emergency admission to affiliated hospitals, undergoing operations or diagnostic investigations and other small surgeries, although these may be interrupted at the end of the fiscal year because of shortage of donor's fund.

Ø  Tertiary health care services: including advanced level of treatment such as Cancer treatment, cardiac surgery, and kidney dialysis as inpatients or through referral to other medical missions.

Secondary and tertiary care requires a continued high level of funding to ensure access to essential healthcare such as normal and assisted deliveries, caesarean sections, war injuries, congenital abnormalities including cardiac abnormalities and renal failure. The health information system in urban settings needs to be integrated nationwide and to be able to routinely disaggregate Syrians and Jordanians. (17)

Ø  Medical assistive tools, devices, and mobility aids: according to the Caritas GP recommendation, patients will be provided with assistive devices such as wheelchairs, hearing aids to improve the patient's daily life chores.

Ø  Mother and child health care: Pre-Post Neonatal & Antenatal Health Care for Women at Reproductive Age, Pregnant, Lactating Women and Child under 5 years (CU5). However, there is no vaccination program, no family planning program. Pregnant women are registered for routine antenatal visits just after 20 weeks of pregnancy.

Ø  Chronic Disease Management: is an ongoing care and support on monthly basis that aims to assist individuals who are suffering from chronic health condition particularly patients with diabetes, hypertension, and vascular disease, among others with medical care, learning and resources they need to better manage their health conditions on a daily basis.

Ø  Community health interventions: providing the communities with awareness session for health prevention, supporting national and international health campaign aiming to aware the community on specific health issue through individual / group sessions and health awareness campaigns. However, at community level, coverage of outreach and Syrian community involvement in the promotion or provision of health services is insufficient.    

Ø  Medical Outreach: Medical Outreach service in cooperation with (CBO), targeting patients who cannot visit primary clinics in outlying and underserved areas as well as vulnerable refugees and host communities.

        1-     Annual public health campaigns and community outreach are conducted on NCDs and healthy lifestyle behaviors

        A public health information campaign will persons highlighting NCD risks and the importance of healthy lifestyles in reducing NCD risks. The NCD campaign will be coordinated with other health actors, in particular the NCD         Alliance, in order to maximize efforts and synergies in combatting NCD prevalence in line with SDG 3 goals and targets.

        2-     Annual public health campaigns and community outreach are conducted on maternal and neo-natal health best practices

        With a view to highlighting the importance of pre- and post-natal monitoring and promoting good practices, CJ will conduct a campaign on maternal, neo-natal, infant health and nutritional best practices targeting vulnerable         women of childbearing age. The campaign will be conducted in collaboration with MoH and will include information on healthy pregnancy and good birthing preparation and practice (the latter to highlight the benefits of natural         vaginal delivery) as well as on breast-feeding, infant and childcare.